The Impact of Dimensions of Total Quality Management on Competitive Advantage in Private Health Centers of Zawia City
DOI:
https://doi.org/10.37375/abhat.v15i2.1642Keywords:
dimensions of quality management and competitive advantage, Zawia city, health centersAbstract
This study aimed to identify the impact of dimensions of total quality management on competitive advantage in private health centers of Zawia city. In order to achieve the objectives of the study, the study followed the descriptive analytical method, where the study used a questionnaire to collect data, the questionnaire have been distributed to (112) employees including managers, head of departments and a number of employees, and the collected questionnaire were (107), representing (95%). A valid statistical analysis form and analysis of the study data was used e-Computer and use a statistical program from the software package contained in SPSS and according to percentages and averages arithmetic and standard Linear regression analysis and other statistical analyzes, the study have reached many results, the most important of these results are the level of availability of dimensions of total quality management including employees training, employees engagement, continuous improvement, and focus on customers) in private health centers of Zawia city were average, and there is a statistically a significant effect between dimensions of total quality management including (employees training, employees engagement, continuous improvement, and focus on customers) and competitive advantage in private health centers of Zawia city, in the light of these results which the study reached, the study presented a number of recommendations.
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