Quality of work life and its impact on employee performance (An applied study on employees of the Sahara Bank in Sabha)

Abstract

Quality of work life (QWL) has been identified as a key element in the success of organisations within work environments. Indeed, it has been demonstrated that it contributes to improving employee satisfaction, increasing performance efficiency, and enhancing organisational effectiveness. The present study was conducted with the objective of examining the impact of the relationship between QWL and its various attributes (e.g. interaction between colleagues, rewards, and working conditions) on the performance of Sahara Bank employees in Sebha City. To this end, the researcher developed a questionnaire and disseminated it to the study sample, comprising all employees of the bank. A total of 70 questionnaires were distributed, and 64 of them were retrieved and deemed valid for analysis, reflecting a 91% response rate. The subsequent analysis of the study data was conducted using SPSS software. The results indicated that quality of work life exerts a positive and significant influence on labour relations, financial and moral incentives, and the work environment in the bank. The study also highlighted that quality of work life plays a positive role in enhancing employee performance, thereby underscoring its importance as a pivotal element in many contexts. The allocation of resources to employees, the provision of an optimal work environment, the offering of appropriate financial and moral incentives, and the implementation of training programmes to enhance their performance and improve the quality of banking services, are all essential elements.